Product & Service Disclaimer

Handcrafted & Unique Products

Kendall Creations (KC) products are laser engraved, hand sanded and hand painted. They are unique and are in no way "perfect".

Live Edge Products

Please be aware when ordering live edge products, all wood is unique and natural. We select the pieces best sized for your design, and not all pieces have the same finish or have consistent bark around the edges. When sourcing Live Edge product, we select only the best pieces out of hundreds of choices to make all our customers happy.

Defective or Damaged Items

All items are inspected for quality before pickup or delivery. If for any reason there is a defect once you receive the item, please let us know within 7 days so we can assess the defect and potentially remake the item.

Supplying Your Own Product for Engraving

When supplying your own product, KC does not assume any risk with the engraving process. If the engraving does not turn out as expected, we are unable to replace the material. Since this material is a one-off job for us, sometimes engraving may be misaligned or off center in rare cases. For large orders where you will be supplying your own product, we recommend providing extra pieces in case the engraving does not turn out as expected during production.

Order Cancellations

Orders can only be cancelled prior to design and engraving work has started. Most orders are started immediately after payment, and therefore it is unlikely to be able to cancel an order unless done so immediately after the order has been placed.

If an order is cancelled after payment has been received, and a refund is due, there will be a $2.00 refund transaction fee which will be charged prior to the refund being issued. This is to simply cover our banking fees.

Quality Guarantee

Kendall Creations proudly stands behind the quality of our work. Any issues with orders will be handled on a case by case basis. Due to the custom nature of the majority of KC's work, Kendall Creations is unable to offer refunds on any products made by Kendall Creations.

If an item is faulty or damaged due to a manufacturing issue, a replacement will be offered or a discount code will be provided for a future order.

KC is not responsible for damages that may result due to shipping.

If you have concerns with your order, please contact KC via email within 3 days of delivery: sales@kendallcreations.ca